Terms and conditions

These Terms and Conditions ("Terms") govern your use of the services provided by Casino Manoir Richelieu, including but not limited to the facilities, games, and amenities at Casino de Charlevoix.

1. DEFINITIONS

For the purposes of these Terms:

"Casino" means Casino de Charlevoix.
"Services" means the facilities, games, and amenities provided by Casino Manoir Richelieu at the Casino.
"User" or "you" refers to any person who uses the Services at the Casino.

2. AGE RESTRICTION

You must be at least 18 years old (or the minimum age as required by applicable law) to use the Services at the Casino. By using our services, you confirm that you meet this requirement and are legally entitled to gamble in Québec.

3. RESPONSIBLE GAMBLING

We encourage responsible gaming practices. If you feel like your gambling habits have become a problem, please visit our responsible gaming resources or contact one of our staff for assistance. We reserve the right to limit your access to certain services if we suspect you are engaging in excessive or problematic behavior.

4. LICENSE AND PERMISSION

5. SECURITY MEASURES

Casino Manoir Richelieu takes its security obligations seriously and has implemented various measures to protect user data and funds, such as SSL encryption and secure payment processing systems.

6. GAME FAIRNESS AND RNG

The Casino uses random number generators ("RNG") for slot machines and other electronic games in accordance with the regulations set forth by Loto-Québec. We ensure that our equipment meets the necessary technical standards to guarantee fair play.

7. USE OF THE FACILITIES

You agree not to engage in any behavior that disrupts or obstructs the use of the Casino's facilities, such as loitering, littering, or using your mobile phone while playing games.

8. PROHIBITED ITEMS AND BEHAVIOR

The following items and behaviors are prohibited at the Casino:

Bringing food or drink into gaming areas;
Engaging in betting with house employees or attempting to influence their actions;
Recording or photographing other patrons, staff members, or confidential activities without permission;
Using fake identities, identification documents, or other means of deception.

9. DEPOSIT LIMITS AND SELF-EXCLUSION

You can set deposit limits for your account through our online platform. Casino Manoir Richelieu also offers a voluntary self-exclusion program to help users manage their gaming habits and stay within responsible limits.

10. GOVERNING LAW

These Terms shall be governed by the laws of Québec, Canada, and subject to the jurisdiction of the courts in that province.

11. AMENDMENTS AND MODIFICATIONS

Casino Manoir Richelieu may modify or update these Terms at any time without prior notice to you. Your continued use of our services will signify your acceptance of such modifications or updates.

12. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Casino Manoir Richelieu regarding the Services provided by us, superseding all prior agreements, representations, understandings, negotiations, communications, or discussions between parties.

13. SEVERABILITY AND WAIVER

In the event any provision of these Terms is held to be invalid or unenforceable in whole or part, such provision shall be deleted and the remaining terms will continue in effect as written. By accepting our services you acknowledge that we have provided adequate notice regarding our right to modify certain provisions.

By using Casino Manoir Richelieu's Services at Casino de Charlevoix, you agree to comply with these Terms and Conditions.